Service Supervisor (Repair and Maintenance Supervisor) – Dubai – Rapid Access

Country: UAE
Job ID: 402332

The Service Supervisor is responsible for the day-to-day technical supervision of Service Engineering team that perform mechanical and electrical repair, maintenance, and major overhaul duties on a fleet of powered access equipment.
Reporting into the Service Manager, the Service Supervisor will support with daily workshop operations by providing schedule work assignments and setting priorities to assigned Service Engineers, training and coaching employees to improve performance, conducting performance evaluations and administering corrective action if needed.
The Service Supervisor will also personally carry out more complex repair and maintenance tasks as well as supporting the Service Manager in identifying and implementing best practice preventive and predictive maintenance measures.
The role holder will be an individual who can assume a leadership position in a fast-paced environment focused on continuous improvement.
This is a hands-on role that requires work on the workshop floor and on customer sites performing all necessary maintenance and repair duties. It may also require overtime work to get the taskĀ  done.

Maintenance & Repair Operations
Manage the operational technical service functions across the assigned geographical region. Work effectively with the Service Manager and the Foremen to ensure that all maintenance and repair activities are carried out in the most effective, efficient and timely manner
Maintain fleet performance and appearance by implementing the company Preventive Maintenance Program. Report and make recommendations on any serious defects or unsafe equipment
Ensure pre-delivery inspections (PDI) of each machine is carried out at depot or on site as required, and is in conformance with manufacturers specification and company policy
Receive the monthly repair and maintenance service schedule and organise the workload of the Service Engineers to ensure all work is completed in accordance within agreed timescales. Review completed work orders and adjust as appropriate
Supervise, oversee and assist in the troubleshooting, service and repair diagnostics of equipment whenever they encounter problems. Personally carry out more specialised or complex maintenance, repairs and overhauls
Use hand-held and mobile technology in the evaluation and performance of the day to day duties. Highlight issues and make recommendations for improvement where necessary
Implement the required activity to customer breakdowns to ensure prompt and considered response to the despatch of mobile service engineers
Assist in producing month-end reports and analysis such as equipment reliability, breakdown, performance and inspection (pre-delivery and post-hire) for senior management review. Provide recommendations for improvements where necessary
Assist in spare parts inventory control and recommend purchasing action for spare parts, which fall below the established minimum level
Support and implement the operational excellence (Tech-X) programme to ensure continual improvements throughout the Engineering department
Ensure health and safety and security procedures and legislation is adhered to. Explain the work to be done to the employees and help them plan for safe work and increase awareness of hazards

Team Supervision
Day-to-day technical supervision of the Service Engineering team. Conducts daily debrief meetings and provide technical guidance
Ensure performance of all staff achieves agreed objectives and assist in their performance appraisal process
Assist in identifying the training and development needs of the Service Engineering team. Provide on-the-job training and development in line with achievement of individual, depot and corporate objectives

The chosen candidate will meet ALL the essential criteria below:

Tertiary level educational qualification (or above) in mechanics, electronics or related subject area
Extensive technical knowledge within the powered access, heavy plant, construction or engineering industry sector as a Senior Service Engineer or Foreman
Successful hands-on track record in repair and maintenance with hydraulics, pneumatics, electrical, mechanical and diesel engines
Ability to read, interpret and apply written instructions for repair and maintenance of equipment
Ability to diagnose root cause engineering issues and take action to deliver sustained improvement
Proficient Microsoft Office such as Word and Excel
Good knowledge of safe equipment practices and applicable laws, rules and regulations
Experience of supervising and motivating with the ability to schedule and prioritise the work of others to meet deadlines
A clean driving licence

Vocational qualification in industry-related subject area
IPAF Operator Licence and /or IPAF Demonstrator Licence
Experience working abroad
Experience supervising multicultural teams

Job Details

Job Location: Dubai, United Arab Emirates
Job Role: Maintenance, Repair, and Technician
Company Industry: Construction & Building
Monthly Salary: US $3,000

Preferred Candidate

Career Level: Mid Career
Gender: Male

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